Inventory? Security deposits? Raising a claim? Sounds confusing, we know.

Like most tenants, you probably find the end of tenancy process a bit of a mystery. But we're here to change that and help you understand what really happens when you leave your rental property - whether it's with Reposit or a traditional deposit scheme.

But first, let's go back to the start of your tenancy.

Did you sign the inventory?

As soon as you move into your new place you will be asked to read and sign the inventory. An inventory report accurately describes the condition of your flat and it's used to assess claims for damages when you leave the property.

Reading and signing the inventory and/or the check-in report is something you don't want to skip. Check for pre-existing damage and notify the agent before signing the papers.

Both you and the agent should sign the inventory and keep a signed copy! This is the most important piece of evidence for resolving any disputes at the end of your tenancy.

End of tenancy with Reposit

Whether it's with Reposit or a traditional deposit scheme, come end of tenancy, the process is the same. When vacating a property, you want to ensure that there are no damages, breakages or missing items.  

A quick note on Cleaning

Agents can no longer charge you a random cleaning fee when you leave the property (read more here). However, if the property isn't in the same condition as it was when you moved in, a.k.a. you completely trashed it, they can raise a claim for damages.

So make sure you set aside time for deep cleaning if you plan on doing it yourself. For top cleaning tips from a real landlord head over to our Facebook page ☺️

When your tenancy ends, your agent will undertake a checkout

To stay in the loop, look out for any emails from your agent or the Reposit Customer Service team during this time.

Outcome 1 - No damage or outstanding rent

Your agent or landlord reports back that you left the property in a great condition and that you paid your rent - your Reposit ends and no action needs to be taken from either party.

Outcome 2 - You agree with the claim

Okay so you love throwing a party! When you leave the property, you notice there is a red wine stain on the carpet...don’t worry, we won’t judge you. The best thing to do is to clean this before leaving the flat so you can avoid any charges made by your landlord.

But let’s say the stain is still there at the end of your tenancy. Your landlord or agent then undertakes a checkout and submits a claim for this - you agree and pay the amount on the Reposit dashboard. Simple!

Outcome 3 - You disagree with the claim

Let's say there is another claim for an insanely dirty kitchen. You disagree with this since you can prove that you cleaned it before leaving the property.

It is your right to dispute the claim...but only go for this option if you are 100% you can prove you really did clean the kitchen. Reposit will then ask you to provide evidence (as well as a signed inventory and photographic evidence) which will be sent off to a third party adjudicator, known as the Alternative Dispute Resolution (ADR).

The ADR will review factual proof from both parties and decide on the outcome.


Why being a responsible tenant matters

You will always be given enough time to respond to any claims raised by your landlord. We encourage you to be honest and hold yourself accountable for any mistakes.

In the event that you default on fair payment, your credit rating will be affected.

Read the step by step process on how to purchase a Reposit or visit our FAQs🏡