Streamlining Moves: Enhancing Tenant Transitions with Helpthemove
In this episode, Reposit’s Gurman Bains is joined by Marc O’Driscoll, Head of Sales at Helpthemove who discusses how letting agents can save time, and reduce admin whilst remaining consistent in their tenancy transition notifications. They also talk about how landlords can manage their energy costs in void periods and make the transition period much smoother for tenants.
Podcast Overview
About Our Guest and Helpthemove
Marc O’Driscoll leads the sales team at Helpthemove, whose free-to-use online portal allows letting agents to manage their utility notifications effortlessly, reducing admin time per move. Their portal is designed to enhance operational efficiency and tenant satisfaction, ensuring a seamless handover process. Helpthemove also automates essential notifications to councils and utility providers, ensuring all parties are promptly informed during tenant changes, enhancing compliance and efficiency.
The Importance of Efficient Tenant Transitions
Marc discusses the critical role of maintaining consistent documentation across changing letting agent teams. This ensures that regardless of turnover within teams, every member is equipped with up-to-date tenant details, property status, and compliance documents, facilitating uninterrupted and high-quality service.
Innovatively Managing Landlord Void Periods
A focal point of today’s discussion is how Helpthemove’s software minimises landlord void periods. Marc explains how their system puts credit on utility meters specifically during maintenance phases, ensuring that landlords are not billed when the property is empty. This strategic management prevents unnecessary costs and speeds up the maintenance process, making properties quicker to rent out again.
Helpthemove’s Impact on Letting Operations
Helpthemove’s technology transforms letting agents’ operations by automating critical notifications and communications. This not only enhances the speed of tenant transitions but also supports letting agents in keeping properties attractive to potential tenants, thus reducing income gaps caused by extended void periods.
Conclusion
This episode highlights the significance of effective tenant transition systems and innovative void period management in maintaining a competitive edge in the rental market. Helpthemove’s solutions empower letting agents to improve operational workflows, enhance landlord and tenant satisfaction, and achieve greater success in property management.
