Protecting Property and Unlocking Growth: A Conversation with Luke Stevenson from Adler Fairways

In this episode of Rethinking Rentals, powered by Reposit, we explore the evolving role of insurance in the private rented sector with Luke Stevenson, Regional Director at Adler Fairways. As financial pressure and regulatory complexity continue to rise, many letting agents and landlords are rethinking how they manage risk—and where insurance fits into their service offering.

Insurance as More Than Compliance

Luke explains why insurance shouldn’t be seen as just a checkbox. Instead, it’s a tool to protect landlord assets, manage risk, and ease the claims process in an increasingly complex environment. He highlights essential cover types, including loss of rent and directors’ liability.

The Growing Risk of Underinsurance

Inflation and rising rebuild costs are leaving many landlords exposed. Luke highlights how underinsurance can lead to reduced claims payouts and why Rebuild Cost Assessments (RCAs) are now more important than ever.

Revenue Opportunities for Letting Agents

Letting agents can become Introducer Appointed Representatives, offering insurance to landlords and earning commission—without needing full FCA regulation. This creates a new income stream in a market where fee generation is increasingly challenging.

Emerging Risk Trends

Luke outlines key risks agents and landlords must prepare for:

• Fire hazards from lithium-ion batteries (including e-scooters and EV chargers)
• A rise in escape of water claims due to complex property layouts
• The importance of ensuring contractors are adequately insured

Rebuilding Trust Through Transparency

Luke acknowledges that the insurance sector has not always had the best reputation with landlords, due to hidden commissions and unsuitable policies. He emphasises the need for clear communication, transparency, and education to restore confidence and build stronger relationships.

Simplicity and Service as Differentiators

Adler Fairways stands out by keeping things simple and landlord-focused. From flexible policies that cover void periods to hands-on claims support, their approach demonstrates how insurance can become a value-add for agents and landlords alike.